Frequently asked questions
Prints & Materials
Are the prints limited edition?
Yes. Each photograph is released as limited editions of 25 across all available sizes to preserve exclusivity.
How are the prints produced and by whom?
All prints are produced by The Print Space, one of Europe's leading fine art printers. Each photograph is printed on demand using museum-quality materials to ensure exceptional detail, color accuracy and consistency. Production facilities are located in the UK, Germany, and the United States, allowing reliable worldwide delivery.
What is Giclée printing?
Giclée printing is a professional fine art printing process using archival pigment inks and high-quality papers. Giclée prints are designed to maintain their quality for decades under proper care.
What is fine art print?
A fine art print is a high-quality photographic print produced using archival materials and professional printing techniques. Fine art prints offer superior color depth, exceptional detail, museum-quality papers, long-term durability, and is designed for display and collection.
What paper is used?
All prints are produced on Hahnemühle Photo Rag 308gsm, a museum-quality fine art paper made from 100% coton. Features: Matt finish, smooth and lightly textured surface, excellent color reproduction, soft tonal transitions, and off-white natural tone.
How should I care fo my print?
To ensure longevity: avoid direct sunlight, keep away from high humidity, handle prints carefully, and you can frame your print for optimal protection.
Framing & Sizes
Are framing options available?
Yes. Prints are available either unframed or professionally framed, ready to hang.
What frame materials are used?
Frames are made from FSC®-certified wood and are available in three finishes: Black, White and Oak. Each frame includes a high-quality glass window and is professionally fitted, ensuring artwork arrives ready to hang.
What sizes are available?
Prints are available in two selected sizes:
A3 Print: 297 x 420 mm / 11.7 x 16.5 in
A3 Framed: 321 x 444 mm / 12.6 x 17.5 in
A2 Print: 420 x 594 mm / 16.5 x 23.4 in
A2 Framed: 443 x 618 mm / 17.4 x 24.3 in
Payments & Taxes
What payment methods are accepetd?
We accept secure payments via:
Credit and debit cards (Visa, Mastercard, American Express)
Paypal
Apple Pay
Shop Pay
In which currency will I be charged?
Prices are displayed in your local currency whenever possible. Your final payment will be processed in the currency displayed at checkout. If your bank uses a different currency, standard exchange rates or bank fees may apply.
Will I have to pay customs duties or import taxes?
Orders shipped to EU, United Kingdom, and United States are not subject to import duties. For other destinations, import duties or taxes depending on the destination country and order value. These charges are determined by local customs authorities and are the responsibility of the customer.
Production & Shipping
Where are the prints produced?
All prints are produced by a professional fine art printing lab. Production facilities are located in the United Kingdom, Germany, and the United States, allowing faster and more reliable worldwide.
How long does production take?
All prints are made to order. Orders are typically produced and prepared for shipment within 2-5 business days.
How long does shipping take?
Estimated delivery times vary depending on the destination:
EU, United Kingdom, United States, Canada: 6-10 business days.
Rest of the world: 6-15 business days.
Please note that delivery times are estimates and may vary depending on local carriers and customs processing.
How are the print packaged?
Prints are carefully packaged to ensure safe delivery.
Unframed prints are shipped in protective art tubes designed specifically for fine art prints to prevent bending or damage.
Framed prints are packaged with protective materials to ensure safe transit.
Which carriers are used for shipping?
Shipping partners may include trusted carriers such as:
DHL, UPS, Royal Mail, USPS, DHL Paket, Local postal services.
Tracking & Delivery
Will I receive a tracking number?
Yes. Once your order has been dispatched, you will receive a confirmation email including your tracking number. You can use this tracking link to follow your order until delivery.
What should I do if my order is delayed ?
While most orders arrive within the estimated timeframe, delays may occasionally occur due to customs processing, local carrier delays, or busy holiday periods. If your order has not arrived within 15 business days after dispatch, please contact us and we will assist you.
What happens if my order appears lost?
If your order appears to be lost un transit, please contact us and we will investigate with the carrier. If the package is confirmed lost, a replacement will be arranged.
What happens if I am not available at delivery?
If you are note available at the time of delivery:
The carrier attempt delivery again,
Your parcel may be left at local collection point,
You may receive instructions to reschedule delivery.
Please ensure you follow the carrier instructions to avoid your parcel being returned.
Returns & Refunds
What is your returns policy?
Because all prints are made to order, we only accept returns in the following situations:
Damaged products: If your print or framed print arrives damaged, please contact us with photos of the issue. We will send a replacement at no additional cost.
Significant shipping delays: If your order is significantly delayed beyond normal delivery times, we may offer a replacement or refund after review.
Returns for other reasons (such as change of mind) are not accepted, as each print is produced specifically for you.
How do I request a return for a damaged order?
If your order arrives damaged:
- Contact us via the website or email.
- Include clear photos of the damage and packaging.
- We will review your request and arrange a replacement as quickly as possible if confirmed.
Are fulfillment costs refunded?
Fulfillment costs (including production and shipping fees charged by our print partner) are non-refundable.
Refunds, when applicable, only cover the retail price paid by the customer.
How long do I have to request a return?
We recommend contacting us as soon as possible after delivery.
For damaged items, please notify us within 7 days of receiving your order.